Last updated: 5 October 2026
This Payment and Refund Policy applies to all bookings and purchases made through pulsemedx for specialised courses in live production decks and control rooms. These include training in multi-camera switching, live broadcasting techniques, real-time video operation, and professional management of television and streaming productions. The policy covers both in-person workshops and digital course materials supplied to customers in the United Kingdom. It governs the commercial relationship between pulsemedx and individuals or organisations enrolling in these programmes, ensuring transparency in line with the Consumer Rights Act 2015 and UK GDPR where personal data is processed during transactions.
All course fees are quoted in British Pounds Sterling (GBP). Prices displayed include value added tax (VAT) at the prevailing UK rate unless otherwise stated. Additional charges may apply for optional extras such as printed course notes, certification fees, or extended access to recorded sessions. pulsemedx reserves the right to adjust prices for future intakes, but confirmed bookings remain at the rate agreed at the time of purchase. Customers are responsible for any currency conversion fees if paying from outside the UK.
Payments are accepted via major credit and debit cards, bank transfer, and approved third-party processors compliant with PCI DSS standards. Authorisation occurs immediately upon submission, with funds held until the contract is confirmed. pulsemedx employs secure encryption for all transactions. In cases of suspected fraud, payments may be declined and the customer notified via email. No payment details are stored on pulsemedx servers beyond the transaction period.
A contract forms once pulsemedx issues a written confirmation email following receipt of payment or a valid purchase order. This confirmation outlines the course dates, location or access details, and total cost. Until this point, no binding agreement exists. For digital content, access is granted only after confirmation, ensuring customers receive clear pre-contract information as required under UK distance selling rules.
Under the Consumer Contracts Regulations, customers in the UK have a 14-day cooling-off period from the date of contract formation to cancel without reason. This applies to most courses, though it ends immediately if digital content is downloaded or streaming access begins. Cancellations must be communicated in writing. For services commencing within the cooling-off period, customers may still cancel but could face proportional charges for any completed portions.
Refunds are available for cancellations within the cooling-off period or if pulsemedx cancels the course. Exclusions include instances where the customer has started consuming digital materials, attended any sessions, or failed to provide required information. Promotional or discounted bookings may have reduced refund eligibility. Non-refundable items typically encompass customised materials or third-party certification costs already incurred.
To request a refund, contact pulsemedx in writing via the contact form on the site or by emailing [email protected]. Provide your full name, booking reference, course details, date of purchase, and reason for the request. Include bank details if a transfer is preferred. Requests should be submitted as soon as possible within the relevant period. pulsemedx will acknowledge receipt within five working days.
Upon receipt, pulsemedx reviews the request against policy criteria, including verification of eligibility and any usage of materials. Decisions are made within 14 days. Customers receive notification by email explaining approval or rejection with reasons. If rejected, customers may appeal by providing further evidence. All decisions comply with UK consumer protection standards.
Approved refunds are processed via the original payment method or bank transfer. Processing typically takes up to 14 days from approval, though bank processing may extend this. Customers are notified once the refund is issued. For card payments, funds usually appear within one to two billing cycles.
Digital course modules and recordings are treated as digital content under UK law. Refunds are not available once download or access has occurred, as the consumer loses the right to cancel. Subscriptions for ongoing access follow monthly billing with 30 days notice for termination. Promotional offers may carry specific terms, such as no refunds on bundle purchases after partial use. These rules protect both parties while respecting mandatory consumer safeguards.
Failed payments result in automatic cancellation of the booking unless resolved within seven days. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may lead to restricted future access. Suspected fraud triggers immediate account review and potential reporting to authorities, with payments held pending investigation.
This policy does not affect statutory rights under the Consumer Rights Act 2015, including remedies for faulty services or misdescribed courses. UK customers retain rights to repair, replacement, or refund where services fall short of reasonable standards. Nothing in this policy excludes liability for death, personal injury, or fraud. Data protection rights under UK GDPR and the Data Protection Act 2018 remain fully enforceable for transaction-related personal data.
For queries regarding this policy, use the contact form or reach pulsemedx at [email protected] or 01494 671234. The address is Beaconsfield Studios, Station Road, Beaconsfield, Buckinghamshire, HP9 1LG. pulsemedx may update this policy to reflect legal changes, with the latest version always available on the website. Continued use after updates constitutes acceptance. This version was last updated on 5 October 2026.
